FAQ

Where are my points?

Your points can be found in your all-new wallet: a place where you can check your points balance, redeem your member-exclusive discounts, and connect with us across various channels, including leaving reviews.

Accessed your wallet and still not seeing points? Please reach out to Support and they can verify your points balance was accurate before we updated the Perks Program.

Where are my Birthday Bonus points?

Now, you earn 420 birthday points on your actual birthday instead of at the beginning of your birthday month.

Do points expire?

Your points only expire if you haven‘t shopped with us in 6 months time (183 days). Note that this applies to your entire points balance, not a rolling basis. So as long as you come in at least once every 6 months, your points will never expire!

Why am I not receiving emails?

First, as you probably know, you should add us to your email contacts and check your spam/junk folder, marking our emails as “not junk.”

Secondly, feel free to log into your wallet and ensure you‘re opted into email updates.

Did I receive SMS spam?

Sometimes it‘s hard to tell the truth from spam. When you receive a text message from us, it will never mentioned any terms related to cannabis, marijuana, or any other industry-specific terms. Secondly, clicking through the link provided in an SMS message should require a special pin that we send as a confirmation SMS, or that you can access via your wallet.

Do you offer special promotions for Veterans?

As a Veteran-founded company, The Green Solution supports all of our troops. Ask your retail associate for more information about our discounts to receive up to 10% off your purchases for an entire calendar year.

Do you offer special promotions for seniors?

Yes, The Green Solution offers a discount for customers over the age of 65, please ask your retail associate for more information.

What do I need to bring to shop at The Green Solution Colorado dispensaries?

To purchase recreational adult use cannabis at The Green Solution Colorado, you must be 21 years of age with a valid ID*.

Do I need a Medical Card to shop with you?

• Customers 21+ can shop adult use with a valid ID
• Customers 21+ with a valid ID and medical card can purchase medical cannabis at participating locations

Do I need to be a Colorado resident to purchase recreational adult use cannabis at The Green Solution Colorado?

You do not need to be a Colorado resident to purchase recreational adult use cannabis. Anyone who is at least 21 years of age and has a valid ID may purchase recreational adult use cannabis.

What if I am visiting from another country?

Any international shoppers who are at least 21 years of age with a valid passport book may shop at any TGS store.

What are the exact forms of identification that you will accept?

The Green Solution accepts the following forms of identification:

• For purchasing recreational adult use cannabis at The Green Solution Colorado, you must present a valid Driver‘s License or Identification Card issued by a U.S. State, the District of Columbia, or a U.S. Territory*. Note: A valid driver‘s license or identification card is acceptable until midnight on the day of expiration.
• An Enrollment Card issued by the governing authority of a federally recognized Indian tribe if the enrollment card incorporates proof of age.
• A temporary Driver‘s License or Identification Card from Colorado only (the patron does not need to present their old, voided ID with the new, temporary one)
• A valid Military ID Card, Permanent Resident Card, Employment Authorization Card, Border Crossing Card, U.S. Dept of State Driver‘s License, U.S. Dept of State Diplomatic or Consular ID Card, or U.S. Trusted Traveler Program Card (Global Entry, NEXUS, SENTRI, FAST)
• A valid U.S. Passport Book, U.S. Passport Card, or Foreign Passport Book.
• A Colorado Digital ID
• Note: U.S. Territories are: American Samoa, Guam, Northern Marina Islands, Puerto Rico, and the U.S. Virgin Islands

PRODUCTS

Do you sell any “CBD” products?

The Green Solution carries a variety of CBD products, now including Hemp-Derived CBD options. We cater to those who seek a variety of CBD options, with choices ranging from CBD-rich flower to CBD tinctures and Hemp wellness.

What is the legal purchase limit for adult use cannabis products?

The legal purchase in Colorado for eligible adults over the age of 21 is up to one (1) ounce of Cannabis flower, eight (8) grams of concentrates, or 800 milligrams of edibles per day.

FORMS OF PAYMENT

What forms of payment does TGS accept?

We accept cash and debit cards*.

What is your Debit Card policy?

We charge a $3.50 fee for all debit card transactions.

How long will you hold an Online Reservation?

All TGS locations hold Online Reservations for twenty-four (24) hours.

SHIPPING

Can you ship product?

The Green Solution does not ship products to individual customers.

CAREERS AT THE GREEN SOLUTION

Does The Green Solution offer employment opportunities?

All career opportunities for The Green Solution are listed on the “Careers” page of the Cannabist Company website.